As soon as a brand becomes popular you will see counterfeits multiply. Copies and fake products are unfortunately a challenge for PANDORA - just as it is for most other jewellery manufacturers. Jewellery is easy to copy because of its size and character, and that unfortunately also goes for the lettering, e.g. our marker's mark "ALE" or our trademark “PANDORA”, which otherwise show customers that the product is authentic.
This means that you can easily find products that have this stamp, but which is most definitely not authentic PANDORA. Rest assured that we do not tolerate such counterfeits and take appropriate action.
PANDORA takes trademark infringement very seriously and we have a department dedicated to brand protection. Unfortunately, it is not always easy to shut down a website, and the process can take some time if the company hosting the website will not cooperate.
We are also working with Facebook to find a solution to stop fake sites advertising. Many fake websites and Facebook pages are daily being closed down.
It's impossible for us to do a complete list of fake sites, as new fake sites pop up all the time, due to how easy any person can create their own website or Facebook page. You can however find overview of authorised online retailers for some of our biggest markets here in our notes section: https://www.facebook.com/pandorajewelry/notes
For online retailers in other countries, please contact your local PANDORA office. Find the contact information on the PANDORA website: http://www.pandora.net/pandora-company/contact
Should you stumble upon any scam sites or pages, then please feel free to send the website addresses and Facebook URLs directly to our Brand Protection team on firstname.lastname@example.org. This address can also be used for reporting eBay sellers and auctions.
Have you been unlucky to have made a purchase on a scam site, then please contact your credit card company as soon as possible, as they should be able to advice you on how to proceed.